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Frequently Asked Questions
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What are the GenTeal Products?
GenTeal® Mild: (drops)
GenTeal® Moderate: (drops)
GenTeal® GelDrops:
GenTeal® Severe: (gel)
GenTeal® PF: (drops/single-use containers)
GenTeal® PM Ointment:
All of these products are over-the-counter (OTC) medications. There are different formulas based on the severity of your symptoms (mild, moderate or severe).
GenTeal products are preservative-free in the eye. GenTeal products contain GenAqua®, a preservative that is completely broken down into water and oxygen in the eye
within 1 minute. GenTeal PF and GenTeal PM Ointment are preservative-free formulations.
What are these products used to treat?
All of the GenTeal products are used to treat "dry eye" in varying degrees of severity.
How do I take the medication?
Drops:
Apply 1 to 2 drops as needed in the affected eye. Do not touch tip of container to your eye or any other surface. Close container tightly when not in use. Exception: If you're
using GenTeal PF, discard the container after using.
Gel and Ointment:
Let medication touch the inside of the eye's lower lid. The medication will drop into the eye area. About 1/4 to 1/2 inch of medication should be used.
What stores carry these products?
GenTeal® can be found at major retail stores such as:
Walmart®
Target®
Walgreens®
CVS®
Rite Aid®
Eckerd®
Brooks®
Publix®
Costco®
And More!
GenTeal can also be found in supermarkets and independently owned pharmacies throughout the country. If you cannot find the product in your store, you can go to
the pharmacy to order one for you. The stores usually stock these products based on the demand. So, you can also let them know that you will be purchasing a particular
GenTeal product on a regular basis, and ask if they could keep it in stock.
How much do they cost?
Price will vary at various stores. It is best to check the price with the store of your choice.
What should I do if the bottle becomes clogged?
Try squeezing the bottle and then releasing it. This will allow air back into the bottle and should unclog it. Please remember not to touch the tip of the
bottle or use a sharp object like a safety pin to unclog the bottle — which can cause contamination. If you are using GenTeal Gel or GenTeal PM Ointment: Make sure the tube is upside down.
Gently squeeze the tube to release a small amount of medication and then squeeze again, the medication will then hang down from the opening of the tube. Let medication touch
the inside of the eye lower lid. The medication will drop off into the eye area.
Does Genteal normally have an odor?
No, it does not have an odor.
How should Genteal products be stored?
All of these products should be stored at room temperature (59°F-86°F).
Can I use GenTeal with other eye medications?
There are no known drug interactions. Allow 5 minutes between using other eye medications.
What are the side-effects of GenTeal?
As with other lubricating artificial tear products, temporary stinging and/or burning and local irritation may occur.
Is GenTeal safe for children?
GenTeal has not been tested in children.
Is GenTeal safe to use while pregnant or breast-feeding?
GenTeal has not been tested or evaluated in pregnant or breast-feeding women.
Can I continue to wear contact lenses while I use GenTeal products?
Contact lenses should be removed before application and not reinserted earlier than 10 minutes.
For more information, Contact Us.
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